The biggest improvement is our office. Our current office is an approximately 15 year old modular office. It will be taken off our property Wednesday, December 20th if all goes as planned. We are getting a new modular office that will be going back in the same location. However, the way things worked out it will not be simultaneously as planned. Our new office has been delayed to the last week of the month. What does that mean for you? That means our office will not be operating from our current location, nor will there be a drop box to drop payments. During the absence of an office on-site we will have to do appointment only business on-site. You can still call in and make payments using your checking account number or your credit card. The beauty of web based software is it works anywhere so we will be working from home. We will be on-site daily doing our normal drive through of the property making sure everything is good. This will just be the situation for about a week to ten days.
Another improvement is we are changing software companies. We will no longer be a U-Haul affiliate nor using their software. We know for some it is convenient having truck rentals on-site, however there are two or three dealers within 5 miles, give or take, from our location. Our new software will roll out in January and it is very customer friendly as well as a great improvement for us. We have been testing it during the month of December and are very pleased. We will update you with instructions so you can access your account to update your information or to pay on-line.
We do apologize for any inconveniences you may experience over the next couple of weeks during our office transition but are super excited about our new office and software change. We pray you all have a very merry Christmas and blessed New Year!
Pat & Tresa